This blog was updated on 28 April 2025, for more information connect with our team: https://www.easystore.co/contact 

EasyStore’s 2020 Year in Review: Growth, Innovation, and Resilience

There’s no denying that 2020 was an extraordinary year. 

The pandemic disrupted not only businesses but also the daily lives of people around the world. 

As everyone adapted to the new normal, EasyStore worked hard to support businesses in navigating these changes.

While the year was filled with challenges, it also opened up opportunities for innovation, growth, and collaboration. 

As we bid farewell to 2020, let’s take a look back at the milestones we achieved together.

We Opened Up 15 New Sales Channels

In the first quarter of 2020, we made a major move: expanding your opportunities to reach customers by adding 15 more sales channels.

Previously, EasyStore focused on helping you build a holistic eCommerce website to showcase your brand. 

Without compromising that vision, we broadened your reach by integrating multiple sales platforms. Check it out here.

Our Proudest Add-ons and Enhancements

Along with ongoing updates and improvements, we proudly launched several major features to help businesses grow:

• EasyStore Mobile App: Sell anywhere with our native POS app. Scan barcodes, connect to Bluetooth receipt printers, and manage orders on the go.

• Order Forms via WhatsApp and LINE: During the MCO, we introduced order forms that allowed businesses to continue taking orders efficiently via messaging apps.

• Facebook Marketing Integration: No more installing separate Facebook tools one by one. With one-click connection, you can now access a complete Facebook Marketing suite.

• Instagram Bio Shop: Turn your Instagram bio into a direct shopping experience, making it easier for followers to purchase from you instantly.

We Expanded to Thailand and Singapore

Following the momentum from our expansion to Taiwan, we officially launched EasyStore in Singapore and Thailand!

We are actively localizing our features and tools to better serve businesses in these regions, ensuring that our solutions meet diverse market needs.

We Helped 3,000 Businesses Go Online in Just 5 Months

During the height of the pandemic, many businesses needed urgent solutions. 

Our initiatives, like the WhatsApp Order Form, helped thousands of businesses stay operational.

In just five months, our community grew threefold. We are grateful to share some inspiring success stories:

• How a Full-Time Veterinarian Turned Her Candle Hobby into a Business Featured by AEON

• How Zeez Built a Distinct Voice in Muslimah Fashion

• From Motherhood to E-Commerce: How She Built Her Brand Without Comparison

We also collaborated with VISA Malaysia to empower SMEs with solutions designed to ease their eCommerce journey. Read all about it here.

We Joined Forces with 8 E-commerce Players

To deliver even more value, we partnered with industry leaders in logistics and payments:

Logistics Partners:

• J&T Express

• Ninjavan Malaysia

• DHL eCommerce Malaysia

• Lalamove Malaysia

Payment Partners:

• PayHalal

• Maybank2u Pay

• Hong Leong Bank

These partnerships are designed to streamline your operations and boost your sales potential.

We Welcomed 91APP Malaysia into the EasyStore Family

In November 2020, we proudly acquired 91APP Malaysia — a leading omnichannel commerce solutions provider in Asia.

91APP powers major brands like MINISO and LI-NING, helping drive their sales through integrated, multi-channel experiences.

Sama-Sama Digital Sales: Gathering Over 500 Merchants

In collaboration with MDEC, Exabytes, EasyParcel, Janio, and the Commerce Development Research Institute (Taiwan), we hosted the Sama-Sama Digital Sales event.

From September 25 to October 2, 2020, we helped more than 500 merchants reach larger audiences in Malaysia and Taiwan.

Knowledge Sharing Without Barriers

At EasyStore, we believe in empowering merchants with knowledge. That's why we’ve made learning easier through:

• A comprehensive Help Center with step-by-step guides

• Hands-on workshops offering in-depth training

• A growing YouTube channel full of tutorials

• Insightful blog articles to fuel your eCommerce knowledge

Take Care of Yourself — And Each Other

That wraps up a remarkable year at EasyStore. We hope you and your loved ones are staying safe and healthy. 

Thank you for being part of our journey in 2020. We look forward to growing together even more in the coming years.

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.