This blog was updated on 28 May 2025, for more information connect with our team: https://www.easystore.co/contact 

January 2025 Product Updates: Simplifying Every Step of the Customer Journey

At EasyStore, we believe that every step of the customer journey matters. 

That’s why we’ve introduced new features to streamline processes, enhance personalization, and elevate the overall experience—online and offline.

Leave behind clunky workflows and manual tasks. 

These updates are designed to give you more control, speed, and efficiency so you can focus on what truly matters: building meaningful customer relationships.

Ready to transform the way your business connects with customers? 

Let’s explore what’s new.

January 2025 EasyStore Product Updates

1. POS: Refunds via Customer's Preferred Method

When processing refunds, you can now choose the customer’s original payment method from a dropdown list of all activated payment options.

• Manual refunds: Staff can process the refund via cash or bank transfer.

• Auto refunds: The system automatically voids the original transaction through the same payment gateway used.

Customers receive an email confirmation upon refund completion, with reassurance that the refund will be processed within 14 days. 

This provides a more transparent and trustworthy experience—crucial, especially since 92% of customers say an easy return process makes them more likely to buy again.

2. POS: Enhanced Shift Report

We’ve made it easier to resolve order-related inquiries with an enhanced shift report feature.

• For customers: Staff can quickly access the relevant shift and assist without delay.

• For staff: Easily cross-reference transaction details to resolve issues quickly.

• For business owners: Jump in when needed and support customer-facing teams in real time.

These improvements ensure faster resolution times and a more reliable in-store experience.

3. POS: Receipt Printing with Epson

Businesses can now print receipts using Epson printers directly from the Admin Mobile App.

Supported connection types:

• Bluetooth

• WiFi

• LAN

Whether operating in a busy retail space or a pop-up store, this update delivers more flexibility and precision at checkout, benefiting both staff and customers.