How to Set Custom Shipping Rates Based on Product Types
By Vincent Leong · 22nd April, 2022

This blog was updated on 08 May 2025, for more information connect with our team: https://www.easystore.co/contact
Do You Sell Products That Require Special Handling?
Some items in your store might need extra attention—whether it’s a freshly baked cake that requires temperature control, a frozen salmon shipped across states, or a fragile, high-value item needing premium handling.
But here's the challenge:
How do you fairly charge for shipping when a single order includes both regular and special-care products?
Common (and Problematic) Workarounds
To cope with the complexity, many sellers fall back on these less-than-ideal solutions:
Asking customers to place separate orders
Using only standard delivery, regardless of item needs
Raising product prices to offset shipping costs
Absorbing the extra fees
Stopping the sale of special-care items entirely
These approaches may seem easy in the short term, but over time they hurt profitability and deliver a poor customer experience.
The Better Way: Use Shipping Profiles in EasyStore
Want your customers to pay the appropriate shipping costs for all items in a single order—without splitting their purchase?
Shipping Profiles make that possible.
What Are Shipping Profiles?
Shipping Profiles let you assign custom shipping rates based on product categories or specific items.
This means you can group "special care" products separately from general products and apply accurate, tailored shipping fees for each group.
When Should You Use Shipping Profiles?
You’ll need them if:
You sell products that require special care, such as fragile, chilled, or frozen items
You want to apply different shipping methods or fees depending on the type of product
You aim to offer a seamless checkout experience while maintaining fair, accurate shipping costs
How to Set Up a Shipping Profile in 3 Easy Steps
1. Choose a Shipping Profile Type
You can create up to 4 types of profiles: General, Fragile, Chilled, and Frozen.
2. Assign Products to the Appropriate Profile
Group items that require special rates under the matching profile.
3. Define Shipping Zones
Set zones based on country, state, or even postcode to fine-tune your shipping charges.
How It Works at Checkout
Let’s say a customer buys two products from your store:
Product A from the General Shipping Profile (RM 5.00 flat rate)
Product B from the Fragile Shipping Profile (RM 25.00 flat rate)
At checkout, your customer will see the combined shipping rate:RM 5.00 + RM 25.00 = RM 30.00
After the order is placed, you can fulfill each product based on its assigned shipping profile, ensuring optimal delivery methods and costs.
Why This Matters
Offering different shipping rates based on product types helps you:
Maintain profit margins
Improve customer satisfaction
Avoid unnecessary order splitting
Streamline operations
Best of all, it doesn’t have to be complicated—if you’re using the right tools.
Want to learn more about Shipping Profiles?
Make Customers Love Buying From You
EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.
Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.
线上线下融合,UCX 客户体验为王
选择 EasyStore,意味着选择一个能让您的业务实现无缝整合、高效运作的可信赖合作伙伴。让我们共同开启您的多渠道经营之旅,探索更广阔的商业可能性。
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