This blog was updated on 08 May 2025, for more information connect with our team: https://www.easystore.co/contact 

Do You Sell Products That Require Special Handling?

Some items in your store might need extra attention—whether it’s a freshly baked cake that requires temperature control, a frozen salmon shipped across states, or a fragile, high-value item needing premium handling.

But here's the challenge:

How do you fairly charge for shipping when a single order includes both regular and special-care products?

Common (and Problematic) Workarounds

To cope with the complexity, many sellers fall back on these less-than-ideal solutions:

• Asking customers to place separate orders

• Using only standard delivery, regardless of item needs

• Raising product prices to offset shipping costs

• Absorbing the extra fees

• Stopping the sale of special-care items entirely

These approaches may seem easy in the short term, but over time they hurt profitability and deliver a poor customer experience.

The Better Way: Use Shipping Profiles in EasyStore

Want your customers to pay the appropriate shipping costs for all items in a single order—without splitting their purchase?

Shipping Profiles make that possible.

What Are Shipping Profiles?

Shipping Profiles let you assign custom shipping rates based on product categories or specific items. 

This means you can group "special care" products separately from general products and apply accurate, tailored shipping fees for each group.

When Should You Use Shipping Profiles?

You’ll need them if:

• You sell products that require special care, such as fragile, chilled, or frozen items

• You want to apply different shipping methods or fees depending on the type of product

• You aim to offer a seamless checkout experience while maintaining fair, accurate shipping costs

How to Set Up a Shipping Profile in 3 Easy Steps

1. Choose a Shipping Profile Type

You can create up to 4 types of profiles: General, Fragile, Chilled, and Frozen.

2. Assign Products to the Appropriate Profile

Group items that require special rates under the matching profile.

3. Define Shipping Zones

Set zones based on country, state, or even postcode to fine-tune your shipping charges.

How It Works at Checkout

Let’s say a customer buys two products from your store:

• Product A from the General Shipping Profile (RM 5.00 flat rate)

• Product B from the Fragile Shipping Profile (RM 25.00 flat rate)

At checkout, your customer will see the combined shipping rate:RM 5.00 + RM 25.00 = RM 30.00

After the order is placed, you can fulfill each product based on its assigned shipping profile, ensuring optimal delivery methods and costs.

Why This Matters

Offering different shipping rates based on product types helps you:

• Maintain profit margins

• Improve customer satisfaction

• Avoid unnecessary order splitting

• Streamline operations

Best of all, it doesn’t have to be complicated—if you’re using the right tools.

Want to learn more about Shipping Profiles? 

Learn more

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.