This blog was updated on 30 April 2025, for more information connect with our team: https://www.easystore.co/contact 

Tired of PMs? Here’s a Smarter Way to Sell on WhatsApp and LINE

"Can I place an order here?"

"PM pls"

"I want to order this and that..."

"How much is this?"

"You missed my message!"

If these sound familiar, you’re not alone. 

Many sellers are overwhelmed with order messages, especially during peak periods. 

To help you manage sales better and reduce manual work, we’ve launched a powerful feature — the WhatsApp/LINE Order Form.

What is the WhatsApp/LINE Order Form?

It’s a shareable link (e.g. https://easy.co/5xco6v) that opens a form showcasing your product catalog. 

Customers can select products, submit their order via WhatsApp or LINE, and even complete payment through a checkout link — all without you needing to track messages manually.

When customers proceed to checkout, an order is auto-generated in your EasyStore admin panel.

What Can This Feature Do for You?

1. One-Click Order Placement

Some customers prefer talking to a real person instead of dealing with a chatbot. 

With this order form, they can view your product selection, place an order, and chat with you — all in one click via WhatsApp or LINE.

2. Auto-Create Orders

Once a customer submits their order through the form, they’ll receive a link to continue the purchase. 

They can proceed to payment immediately or wait for your confirmation. 

Either way, once they proceed, an order is automatically created in your EasyStore dashboard.

3. Auto-Update Payment Status

If the customer uses an online payment method (e.g. via FPX or credit card), the payment status is auto-updated and marked as Paid. 

You’ll be notified, and so will your customer. 

This reduces the need for manual verification — unless you're using manual payment options like bank transfer.

4. Auto-Capture Customer Information

Every order captures and saves customer details directly into your EasyStore CRM. 

Use this data for customer service, marketing, and re-engagement campaigns.

5. Follow Up with Abandoned Orders

Did someone message but never checked out? 

Their data will be stored as an abandoned checkout, so you can follow up using their phone number or email address.

6. New: Display Multiple Product Images

You can now showcase all uploaded images for each product, including variant-specific visuals. 

This gives your customers a clearer, more complete shopping experience.

How Can Customers Place an Order?

1. Click on your WhatsApp or LINE Order Form link

2. Fill in their details and choose products

3. Select shipping and payment methods

4. Place the order — and you’ll be notified immediately in your admin panel

Introducing Payex: Payment + Logistics, All in One

Setting up payments in EasyStore is simple. 

You can choose between manual (e.g. bank transfers) or auto payments (via payment gateway). 

During busy times, we highly recommend automated payments — you don’t want to spend time checking every transaction manually.

Our partner, Payex, offers a complete solution for both payments and logistics — from FPX, credit cards, and even instalment plans.

How to Get Started

To use the Order Form, you need an EasyStore account with a Standard or Business plan. 

If you’re on a free trial, you can still access this feature.

Make sure your store is set up with products, payment options, and shipping methods. 

Then follow these steps:

1. Set up your store — Read the guide

2. Create an order form — Read the guide

3. Share your unique order form link

We believe this feature will save you time, help you close more sales, and streamline your customer communication. 

No more chaos from endless DMs. 

Try it now for free!

Questions? Reach out to us at hi@easystore.co

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.