5 Essential POS Requirement for Malaysian Mall Tenants

By Cavan Koh · 4th November, 2024

5 Essential POS Requirement for Malaysian Mall Tenants | EasyStore

In Malaysia’s bustling retail environment, mall tenants need more than attractive storefronts and quality products to succeed. A modern retail POS system with the right features is essential. Tools like seamless GTO integration for easy reporting and real-time analytics to track customer trends are vital for thriving in malls like One Utama and KL East Mall.

The adoption of point of sale (POS) systems for retailers has become crucial for mall tenants as they seek to enhance the overall shopping experience for their customers. With research showing that 50% of customers are less likely to spend more time at checkout, streamlining this process is vital. 

This need has expected to fuel a global growth rate of 10.8% in POS system usage for the next few years, as retailers recognize the potential of these technologies to speed up transactions, reduce wait times, and create a more seamless and efficient shopping journey.

Why the Right POS Requirement Are Key to Mall Tenant Success?

Customers love the in-store experience—touching the products, receiving personalized recommendations, and immersing themselves in the ambiance of your store.

However, many mall tenants overlook how the right POS system can significantly shape and elevate that experience.

Here’s what your POS must have for the best customer experience as a Malaysian Mall tenant.

1. Streamline GTO Reporting with Mall Integrations

An image depicting a computer screen showing a GTO reporting dashboard with integrated mall data. The interface highlights various metrics and performance indicators, emphasizing the seamless connection between retail operations and mall systems. This visual conveys the efficiency of using mall integrations to streamline reporting processes.

Gross Turnover (GTO) is the total sales amount before taxes or expenses, including both cash and credit transactions. In retail, especially in shopping malls, tenants must report their daily GTO to mall management. 

In Malaysia, rental fees for mall tenants are often based on this reported GTO, along with a fixed rental rate.

With GTO integration, tenants enjoy automated sales reporting that eliminates manual entry and allows for real-time tracking. This efficient process enhances accuracy, reduces errors, and fosters trust between tenants and mall management through precise, dispute-free reporting.

EasyStore’s POS solution integrates directly with prominent malls like The TRX Exchange, KL East Mall, Gurney Plaza, Queensbay Mall, and 1 Utama, ensuring that sales data is accurately recorded and easily accessible. This makes daily GTO submissions effortless and precise for tenants.

2. Built-In E-Invoicing Automation

An image of a smartphone displaying an integrated e-invoicing app. The screen showcases a user-friendly interface with features for creating and sending invoices effortlessly. This visual highlights the convenience and efficiency of built-in e-invoicing automation in managing business transactions.

 An e-invoice (Electronic Invoice) is a digital record of a transaction between a seller and customer, offering a modern alternative to traditional paper invoices. 

By automating the generation, transmission, and storage of invoices, businesses can enjoy faster processing times, improved accuracy, and simplified compliance with tax and accounting standards.

Here's how e-invoicing enhances customer experience:

  • Smooth Integration: Connects seamlessly with your POS for added convenience.

  • One-Time Entry: Customers fill in their information just once; it’s securely stored for future use.

  • Quick Verification: A simple scan of the QR code on their e-invoice lets customers verify authenticity and view transaction details.

At EasyStore, we simplify invoicing for merchants and customers. Our user-friendly app streamlines e-invoice submissions and allows customers to easily request and access their invoices, giving businesses more time to focus on growth.

3. Staff Clock In/ Out System

Staff management is essential for the success of any business, particularly in the dynamic environment like shopping malls. 

It involves overseeing employee performance, fostering effective communication, and ensuring compliance with regulations—such as the requirement for all mall tenants to operate from 10 AM to 10 PM. Failure to adhere to these hours can lead to actions from mall management, highlighting the importance of efficient staff oversight.

Key features of staff management: 

  • Staff Check-in/Check-out: accountable and helps managers maintain compliance with staff's operational hours and regulations.

  • Sales Attribution: enables mall tenants to attribute sales to specific staff members and locations, providing valuable insights to support high performers. 

  • Daily Sales Report: daily sales reports that give managers a clear view of business performance, enabling quick, informed decision-making.

Adopting EasyStore's POS Staff Management System helps businesses streamline operations, ensure compliance, and create a supportive workplace, all crucial for success in a competitive mall environment. 

4. Inventory Accuracy Matters

An image depicting a worker conducting an inventory count. The worker is focused on accurately checking stock levels on shelves, surrounded by neatly organized products. The scene emphasizes the importance of maintaining inventory accuracy in business operations.

For businesses operating in malls, maintaining well-stocked shelves is essential for success. 

Effective inventory management is more than just keeping track of products; it’s about ensuring a smooth and satisfying shopping experience for customers. 

By utilizing a dependable POS system for regular inventory counts, mall tenants can meet customer demands and enhance overall satisfaction.

How it works: 

  • Tap into the “Inventory Count” function on the POS.

  • Start a new inventory count.

  • Scan each item to be counted.

With accurate stock levels, customers are less likely to face stockouts and can enjoy efficient service, enhancing their shopping experience. If an item is unavailable, staff can quickly check other locations or assist customers, ensuring they find what they need without delay.

5. Unified Experience Across Outlets 

Today, customers seek a consistent shopping experience across all their favorite brands, whether online or in-store.

By integrating services and digital tools at every location, retailers can enhance the shopping journey, boost customer loyalty, and create a seamless brand experience. Such examples include: 

  • Cross-Outlet Loyalty Program: Whether customers are shopping at a mall location or online, they can enjoy a personalized experience that recognizes them as returning customers. This means easy access to rewards, discounts, and tailored offers at any outlet, making each visit feel special and rewarding.

  • Save to Wishlist, See It In-Store: Whether customers want to browse online or see items in person, they can save their favorite products for later. This allows them to check out their saved items in-store at their convenience, making the shopping experience more efficient and enjoyable.

  • Buy Online, Pickup in Store (BOPIS): Whether customers prefer the convenience of online shopping or the instant gratification of in-store pickup, BOPIS offers the best of both worlds. They can shop online, save time, and avoid shipping costs while still receiving the same high-quality service and products they expect in-store. This option ensures a seamless shopping experience tailored to their needs.

By putting customers first and prioritizing their preferences and convenience, retailers can cultivate stronger relationships and drive loyalty, ultimately leading to greater success in today's competitive market.

Conclusion

In Malaysia, mall tenants must leverage cutting-edge POS technology to stand out—it's not just about attractive storefronts and quality products. Modern POS systems, equipped with essential features like GTO integration, inventory tracking, data consolidation, flexible payments, and advanced loyalty programs, empower tenants to thrive in competitive malls location. 

By harnessing these powerful tools, mall tenants can streamline operations, deliver exceptional shopping experiences, and cultivate lasting customer relationships. With the right POS system in place, tenants are not only equipped to meet the demands of today’s shoppers but also positioned to gain a competitive edge in a dynamic retail scene.

EasyStore Unified Commerce Solution 

EasyStore empower brands to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that customers love.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

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