This blog was updated on 28 May 2025, for more information connect with our team: https://www.easystore.co/contact 

Avoid These 5 Costly E-Invoicing Mistakes in Malaysia

In today’s digital economy, electronic invoicing—or e-invoicing—has become a necessity for Malaysian businesses. 

It offers a faster, more accurate, and secure alternative to traditional paper-based billing by enabling the digital creation, delivery, and storage of transaction records.

The Malaysian government has made e-invoicing mandatory, with over 7,400 companies already onboard and more than 58 million e-invoices issued as of October 14, 2024. 

The phased rollout beginning in August 2024 is part of a broader effort under the Twelfth Malaysia Plan to strengthen digital infrastructure and modernize the tax administration system.

To help your business stay compliant and efficient, here are five common e-invoicing mistakes to avoid.

1. Overlooking the Customer’s E-Invoice Experience

While most businesses focus on compliance, many forget that e-invoicing also affects the customer. 

If customers are required to re-enter their tax information for every purchase, the experience can feel tedious and frustrating.

Solution: Use an e-invoicing system that improves convenience. 

With EasyStore’s integrated e-invoicing, customers only need to enter their tax details once. 

Their information is securely stored for future transactions, making the process seamless and efficient.

2. Choosing Systems Without Format Compatibility or Integration

Using an e-invoicing solution that doesn’t integrate with your commerce or accounting platforms—and doesn’t support XML or JSON formatting as mandated by the Inland Revenue Board of Malaysia (IRBM)—can result in manual errors, delays, and compliance issues.

Solution: Select an integrated solution like EasyStore, which automatically generates e-invoices in XML or JSON formats and connects directly with your business systems. 

This ensures full compliance with IRBM requirements and reduces the risk of errors or missed deadlines.

3. Submitting Incomplete or Inaccurate E-Invoices

Did you know that each e-invoice must include 55 mandatory fields? 

Missing or incorrect information—such as a customer's Tax Identification Number (TIN) or the absence of a validated QR code—can lead to rejection and penalties.

Solution: EasyStore’s API integration with the LHDN MyInvois Portal helps auto-fill and validate all necessary fields in real-time. 

This includes generating a QR code, digital signature, and unique invoice code, ensuring accuracy and compliance with every submission.

4. Delaying Implementation and Preparation

Although the final implementation deadline is July 1, 2025, many businesses delay adoption. 

Waiting too long can overwhelm teams and frustrate customers during the transition.

Solution: Start early. 

With EasyStore, activating e-invoicing is straightforward—just turn on the e-invoice app to begin collecting customer information and generating compliant invoices automatically.

Solution: Invest in clear training and resources to ensure your team understands how to use the system effectively. 

A well-prepared staff will reduce errors, improve efficiency, and support a smoother transition to e-invoicing. 

Conclusion

Avoiding common e-invoicing mistakes—such as ignoring customer experience, submitting inaccurate data, or delaying implementation—can help your business stay compliant and maintain efficiency.

By using a reliable solution like EasyStore, businesses can streamline operations, improve customer satisfaction, and ensure a smooth transition into Malaysia’s e-invoicing ecosystem. 

Get ready now to stay ahead in an increasingly digital marketplace.

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