This blog was updated on 07 April 2025, for more information connect with our team: https://www.easystore.co/contact 

6 Live Chat and Messaging Apps to Enhance Customer Experience on Your Online Store 

One of the biggest challenges in online shopping is that potential customers often feel disconnected. 

Unlike physical stores, where a salesperson can answer questions in real-time, online shoppers are left to browse without immediate assistance. 

Imagine walking into a gift shop with no one to help you—this is the experience many online shoppers face. 

The solution? Implement a live chat or messaging system to provide real-time support. 

Here are 8 apps that can help you enhance the customer experience on your online store:

1. Tawk.to

Tawk.to is a powerful, free live chat solution for your website. 

It offers a variety of features, including widget customization, chat history, multi-agent support, and multi-language options. 

If your business is in its early stages and you’re looking for a free solution, Tawk.to is an excellent choice. 

However, keep in mind that the free version has limited business analytics.

2. Zendesk

Zendesk, previously known as Zopim offers a free plan that lets you try out their live chat services without any commitment. 

With paid plans, you can have more than one chat agent and access additional customizations. 

Zendesk also offers advanced analytics to track your agents’ performance and measure conversion rates.

3. Intercom

Intercom offers a more personalized live chat experience with features like team profile photos, making customers feel like they’re talking to real people rather than bots. 

Intercom also lets you send targeted messages based on visitor behavior, helping you connect with visitors at the right time.

4. Drift

Drift helps businesses initiate conversations with 7 to 20 percent of their website visitors. 

It stands out with its simple, user-friendly interface that lets you focus on engaging visitors instead of figuring out how to use the platform. 

As a newer player in the market, Drift provides great service and continuous improvements.

5. Sunshine Conversation

Sunshine Conversation, previously known as Smooch.io excels in cross-channel messaging, allowing you to communicate with customers across platforms like WeChat, Facebook Messenger, SMS, and web chat. 

Conversations are automatically synchronized across all channels, and it integrates seamlessly with tools like Slack. 

Smooch is ideal for businesses that are more technically advanced.

6. elevio

elevio offers a unique approach by providing contextual-based tips to your visitors in real-time. 

Unlike traditional support systems, elevio shows helpful information directly on your site, ensuring customers receive guidance when and where they need it. 

It works seamlessly across devices without disrupting the shopping experience.

Conclusion

Implementing a live chat or messaging solution is essential for enhancing the customer experience on your online store. 

With these 8 apps, you can provide real-time support, improve engagement, and increase conversion rates, all while offering customers the instant assistance they need.

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.