This blog was updated on xxx March 2025, for more information connect with our team: https://www.easystore.co/contact

Your Customer is Your Friend

Stay in touch with customers even after a sale. Finding new customers is important, but retaining repeat customers is crucial. As a consultant, show that you care about them beyond just making a sale. Once this bond is created, they will come to you for future business.

Reward

Reward your loyal customers with discounts or gifts. This can be a major reason they stay with your company or continue using your services—after all, who doesn’t love a special offer or a free gift?

Enhanced Customer Service

Customer service is no longer just about phone or email support; it has expanded to social media. Since it’s free, why not create a social media page to improve customer loyalty and build a good reputation? 

As Ray Wang, a partner at Altimeter Group, said at CRM Evolution, "Customers no longer care about what department you're in; they simply want their problem fixed." 

Social media provides a convenient way for customers to get support, rather than being passed from one department to another. The best companies offer the best customer service. 

Emphasize Human Touch 

It’s frustrating when your boss doesn’t remember your name, right? The same applies to customers. Take a moment to learn and address them by name. Build a friendly relationship, and once they feel comfortable, they will continue doing business with you.

Be Flexible

Be quick and adaptable. Never be rigid when handling customer requests. If you don’t have an immediate solution to a new issue, be honest and let the customer know you will find a solution and get back to them. This simple act of commitment can go a long way in keeping customers satisfied.

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.