This blog was updated on 24 March 2025, for more information connect with our team: https://www.easystore.co/contact 

Enhance Customer Engagement with Live Chat on EasyStore

One of the biggest challenges of online shopping is the lack of real-time assistance. Potential customers often have questions but no immediate way to get answers, leading to lost sales. Imagine walking into a physical store with no staff to help—it’s frustrating, right?

The Solution: Live Chat for Instant Support

By integrating live chat into your online store, you can provide instant assistance, just like a helpful salesperson in a brick-and-mortar shop. Studies show that 44% of online shoppers consider real-time support essential when making a purchase (Forrester Research).

How Live Chat Can Boost Your Sales

• Answer customer questions instantly, reducing hesitation and cart abandonment.

• Provide personalized recommendations, just like an in-store experience.

• Build relationships by engaging visitors in real-time conversations.

Live Chat Solutions for EasyStore Merchants

1. Convert Visitors into Customers with Intercom

Intercom allows you to chat with visitors in real-time, capture leads, and guide them through the buying process. 

Personalize interactions by showing your team’s faces, making online shopping feel more human.

2. Chat via Facebook Messenger with Modern App

Modern App integrates Facebook Messenger as your live chat system, letting you communicate with customers using an app they’re already familiar with. 

The conversation doesn’t end when they leave your store—you can follow up anytime.

Start Engaging and Converting Customers Today

Adding live chat to your store can significantly improve customer experience and sales.

🔹 Get Intercom for EasyStore🔹 Get Modern for EasyStore

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.