EasyStore and UOB Malaysia's Redefines Checkout Experience for Customers

FOR IMMEDIATE RELEASE

KUALA LUMPUR, October 22, 2024 — At the recent event co-hosted by EasyStore and UOB Malaysia at Menara UOB, attendees discovered the latest payment solutions that connects UOB DuitNow QR and e-invoice with EasyStore's Unified Customer Experience (UCX).

This collaboration simplifies payment and accounting processes for SMEs, empowering them to enhance efficiency and compete effectively in today’s retail environment.

EasyStore is committed to putting customer experience at the forefront. Attendees learned in depth on how the seamless integration of UOB Malaysia’s services with EasyStore’s UCX delivers personalized experiences that captivate customers across multiple channels.

Curious about how this can elevate your business? Let’s dive deeper!

UOB DuitNow Dynamic QR: The Future of Cashless Payments

UOB DuitNow Dynamic QR offers merchants an efficient and streamlined solution for cashless transactions, seamlessly integrating with EasyStore to simplify payment acceptance. 

Unlike conventional DuitNow QR, Dynamic DuitNow QR automatically displays the payable amount to the customers, creating a faster and smoother checkout experience.

Customers can simply scan the QR code, click "pay," and finalize the transaction without manually entering the amount.

Businesses also benefit from real-time notifications that sync seamlessly with EasyStore’s POS solution, ensuring smooth payment processes for the customer and a streamlined payment collection and reconciliation process for the business.

Here's how EasyStore and Dynamic DuitNow QR enhance payment processes:

• Optimized for Small Transactions: Perfect for low-value purchases in retail, with automated reconciliation and next-day settlement reporting.

• Error Reduction: Ensures precise payment values and clear transaction references to minimize errors.

• Support Crossborder Payment: Additionally, DuitNow Dynamic QR works across crossborder payments, now accepting transactions from Singapore, Thailand, Indonesia and more. Expanding your customers to a wider audience internationally.

E-Invoicing Made Easy with EasyStore

With e-invoicing set to become mandatory for all businesses by 1st July 2025, early preparation is essential to ensure compliance and a seamless customer experience.

EasyStore enables businesses to automatically submit e-invoices through API integration with the MyInvois Portal. 

Additionally, businesses can access a dedicated e-invoice dashboard to monitor submission statuses, review submission history, and quickly assist customers with any inquiries.

EasyStore further enhances the e-invoicing experience for customers, ensuring a streamlined purchasing journey by offering:

• Flexibility for Customers:  Customers have the flexibility to request an e-invoice after placing an order, whether online or in-store. EasyStore collects customer tax information during their first request and uses autofill for future purchases - saving customers time, reducing friction and encourages repeat purchases.

• Easy Access to e-Invoices: Customers can view their e-invoices via the myInvois QR code, accessible through their customer accounts on EasyStore’s online portal and shopping app.

• Notification of Successful e-Invoices: Customers receive email notifications when an e-invoice is successfully issued, boosting brand trust in the purchasing process.

Unified Experiences, Lasting Growth

Together, UOB and EasyStore provide retailers with comprehensive solutions—DuitNow Dynamic QR for efficient payments and e-invoicing for tax compliance—ensuring a personalized and seamless customer experience across online and offline sales channels.

EasyStore will continue to support Malaysian retailers as they embrace digital invoicing and advanced payment solutions, all within EasyStore's Unified Commerce platform, helping businesses deliver consistent, personalized experiences that drive customer loyalty.

EasyStore Unified Commerce Solution 

EasyStore empower brands to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that customers love.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

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