This blog was updated on 28 April 2025, for more information connect with our team: https://www.easystore.co/contact 

Turn WhatsApp Enquiries Into Sales with the New Order Form

The pandemic made 2020 a standout year for online businesses. 

With more Malaysian shoppers adapting to the new normal, now is the perfect time to start selling online using a platform everyone is already familiar with: WhatsApp.

You don’t need a complex or fancy online store to start your ecommerce journey. 

A simple WhatsApp order form is all you need to begin connecting with customers and generating sales.

The Power of WhatsApp

Did you know that over 400 million users access WhatsApp and spend more than four hours a day on the app? 

This gives you a golden opportunity to engage with customers and quickly resolve their shopping inquiries, turning these interactions into sales.

What is an Order Form?

The WhatsApp Order Form is a secure and simple form containing your product’s name, price, and image. 

This layout makes it easy for customers to browse and purchase products directly within WhatsApp. 

You can securely collect payments and customer information in a fast, efficient way.

Unlike last year, your customers can now checkout directly in WhatsApp without switching apps. 

They can also choose their preferred payment and shipping methods within the app, streamlining the purchasing process.

Why You Need an Order Form

1.  Familiar Interface

Customers can access your order form from any platform. 

You can create multiple forms to target specific groups with products that match their preferences, enhancing their buying intent.

2. Auto-Collect Order Details

No more manually collecting order information. 

The form automatically stores all customer data and payment details, making it easier to review and analyze their spending behavior.

3. Target Different Shoppers

Whether you’re selling locally or internationally, our order form supports multiple currencies. 

This makes it simple for international customers to place orders via WhatsApp, expanding your reach.

4. Abandoned Order Recovery

Automatically send reminders to customers who abandoned their cart. 

You can also offer discounts and promotions to encourage them to complete their purchase.

5. Receive Real-Time Order Notifications

With real-time notifications via the mobile app, you’ll never miss an order. 

All order details are recorded automatically, allowing you to stay up-to-date on new orders 24/7.

6. Generate Repeat Customers

Access customer information at any time. 

The order form tracks shopping history and helps retarget existing customers with related products, encouraging repeat purchases.

How to Set Up an Order Form

Getting started with selling on WhatsApp is easy. Just follow these three simple steps:

1. Enter your display name and contact numbers.

2. Add your products to the order form.

3. Start selling on WhatsApp, WeChat, LINE, and more!

Two Types of Order Forms

Basic Order Form

Create this form in just three simple steps. You can offer various payment and shipping methods for local and international orders via WhatsApp.

Shortlink Checkout for Order Form

This streamlined order form allows customers to place an order instantly without entering payment or shipping details, simplifying the process even further.

Stay Ahead of Your Competitors

You don’t need a fancy storefront to attract customers. 

Our WhatsApp Order Form has a clean and simple design, making it easy for millions of users to access your business. 

Whether through WhatsApp, LINE, Shopee, Lazada, Facebook, or other platforms, make sure your customers can find your brand and understand the value you provide.

Get started today with a free account and watch your sales grow!

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.