Turning Every Clicks into Smile

We understand that running a business means balancing efficiency with customer satisfaction. That’s why this month’s updates are built to make both sides of the experience better, from smoother logistics to clearer loyalty tracking.

With new enhancements like Ninja Van cold chain shipping integration, improved receipt functionality for e-Invoice submissions, and smarter pick list templates, businesses can streamline operations while giving customers the reliability and transparency they expect.

EasyStore May 2025 Product Updates

1. [POS-Receipt]: Display e-Invoice Submission QR Code

Great news for shoppers in Malaysian, it’s now even easier for customers to submit their e-invoices after making a purchase.

With our latest update, in-store receipts now come with a QR code that allows customers to instantly submit their e-Invoice to LHDN. 

This makes it easier for customers to claim tax relief on eligible purchases such as electronics, sports equipment, and healthcare products.

Businesses that enhancing their checkout experience can now provide customers with a quicker and more accurate way to access their e-Invoice details right from the receipt.

1. Activate the Online Store channel.
2. Make sure the E-Invoice Malaysia app is installed and active in the admin panel.
3. Go to Receipt Settings and turn on the option to display the e-Invoice submission QR code.

Note: This feature is currently available only in POS online mode. 

2. [App]: Ninja Van Cold Chain Intergration

Connecting your Ninja Van account is now faster and more convenient with the enhanced authentication flow.

Businesses no longer need to manually input API keys and wait several days for integration audits.

Simply log in to the Ninja Van app on EasyStore using your Ninja Van credentials and instantly access all available shipping features.

We are also excited to announce the launch of Ninja Van Cold Chain, a new integration designed to offer greater reliability for shipping frozen and temperature-sensitive products.

Customers can now confidently shop for both frozen and non-frozen items in a single order. 

Orders are smartly separated and handled with care to maintain freshness and quality from checkout to doorstep. Even though the purchase is made under one order, each shipment is processed individually to suit its delivery requirements.

Customers will receive two tracking numbers:

• One (1) for cold goods — Frozen (below -15°C) and Cool (18°C to 25°C)

• One (1) for regular items

This ensures every item arrives in the right condition, without compromise.

Important: To enable Cold Chain shipping, businesses must connect a separate Ninja Cold account via the Ninja Van app on EasyStore.

3. [Order]: Enhanced Pick List Template

Fulfilling large volumes of orders daily can quickly become chaotic when pick lists lack clear structure and essential information.

That’s why we’ve enhanced several key sections in the pick list to streamline businesses’s workflow and reduce human errors. Here’s what’s new:

• Header on Every Page – Includes business’s store name with date & time.

• Picked Column – A new checkbox column to easily mark items as picked.

• Page Count & Total – Each page now shows its number and the total number of pages.

• Total Number of Orders – Clearly displayed the overview of the picking workload.

4. [Loyalty]: Clearer Loyalty Points Overview

We have added a new display enhancements across both the EasyStore admin panel and customer's online store profile page to make tracking loyalty points and store credit clearer for everyone.

Here’s what’s new:

• [Clearer Points Formula Display]

As different customers may belong to different tiers with different reward rules, businesses can now view the exact point calculation formula for each order directly in the order history.

This makes it easier to audit and verify how points are awarded on a per-order basis when tracking back.

• [Point & Credit History]

Customers will now see manual update descriptions (e.g. “Birthday Celebration Point”) clearly labeled in their points and credits history.

Additionally, order numbers are now shown alongside entries to indicate which specific order the points or credits were earned from or applied to. 

Game-Changing Customer Experience with Brand App

Brand App is a white-label shopping app customized with your branding, offering the same powerful features as a shopping app, but with a unique brand experience.  

Here’s how you can become a part of your customers’ daily lives by offering a personalized, seamless, and convenient mobile shopping experience at their fingertips.

• Custom App Icon: Make your brand instantly recognizable on your customers' home screens by using your brand logo as the custom app icon. This strengthens brand recall and increases the chances of customers tapping into your app regularly. 

• Custom App Name: Using your brand’s name instead of a generic one makes your app feel more exclusive and directly connected to your business. This builds trust and familiarity, making customers more likely to engage with your brand.

• Custom App Store Screenshot: Showcasing your app with personalized screenshots allows customers to immediately understand the benefits of downloading your Brand App. A well-crafted preview highlights your unique offerings, creating anticipation and a smoother shopping experience.

• Custom Feature Banner: A dedicated feature banner lets you highlight promotions, new arrivals, or exclusive offers right inside the app. This grabs attention instantly, keeping customers engaged and informed about what’s new.

• Full App Ownership: Owning the app fully means complete control over the user experience, branding, and customer interactions. This allows for tailored updates, seamless customer communication, and the ability to collect first-party data for personalized marketing strategies.

All these elements work together to create a seamless, branded, and immersive mobile shopping experience, making customers feel more connected to your brand and more likely to return! 

Be a part of your customers’ daily lives with personalized, seamless and convenient mobile shopping at their fingertips. Click here to find out more. 

Make Customers Love Buying from You

EasyStore empower brands to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that customers love.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

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