November 2024 Product Updates

By Cavan Koh · 7th December, 2024

November 2024 Product Updates | EasyStore

Turning Shopping Experience to New Heights!

EasyStore is thrilled to introduce a fresh lineup of features this month, designed to revolutionize how you manage your business and connect with your customers.

Say goodbye to complex workflows and hello to smoother, smarter operations! Our latest updates focus on enhancing efficiency, boosting engagement, and empowering you to deliver standout experiences every step of the way.

Ready to see what’s new? Dive into the details and discover how these enhancements can help you take your business to extraordinary heights!

EasyStore November 2024 Product Updates 

  1. [POS]: Clearer Sales Summary for Custom Payment Methods
  2. [Online Store]: Dedicated Voucher Page for Customers
  3. [Order]: Bulk Update Status for Manual Fulfilment
  4. [Order]: Enhanced Sales Attribution
  5. [Customers - Members]: Points Earning 
  6. [Product]: Restock Options for Rejected Inventory Transfer
  7. [Messages]: Enhanced Multiple Inbox Features 
  8. [Promotions]: New Discount Filter Options
  9. [Marketplace]: YouTube Shopping
  10. [App - Appreciation Card]: New Template
  11. [App - Lalamove]: Handling Fee Settings

1. [POS]: Clearer Sales Summary for Custom Payment Methods 

Before this update, when customers made payments using custom methods in-store, all the details were grouped under a general "Custom Payment" category in the sales summary. 

With the latest update, businesses now get a more detailed breakdown in the sales summary. 

Instead of just appearing as "Custom Payment", it will now specify exactly how the payment was made, whether by cheque, third-party payment system, or other custom methods.  

This update provides clearer insights for both businesses and customers, ensuring transparency and making it easier to track payments.

To activate the Custom Payment Method, go to POS > Settings > Custom Payment Method and enable the desired payment options.

2. [Online Store]: Dedicated Voucher Page for Customers

Customers often didn't know about the available vouchers or couldn’t easily find them while shopping, resulting in missed opportunities for savings. Not anymore.

Customers can now enjoy a more seamless shopping experience with the addition of a dedicated "Voucher Page" in the store navigation.

With all the latest deals and offers organized in one place, finding and redeeming vouchers has never been easier.

This update not only saves customers time but also enhances their overall shopping journey by ensuring they can fully take advantage of savings.

3. [Order]: Bulk Update Status for Manual Fulfillment

For businesses that prefer to manually fulfill orders or not using direct logistic integration, you can now update the fulfillment status for multiple orders with just one click.

Keep your customers excited with prompt updates and make their wait for your product even more enjoyable.

4. [Order]: Enhanced Sales Attribution

We’ve enhanced the Sales Attribution feature launched earlier this quarter.

Previously, orders without an assigned staff member or location stayed blank with no option to update them.

Now, you can assign or update staff and location attribution details for past orders anytime—helping improve record accuracy and deliver a more personalized customer experience.

5. [Customers - Membership]: Points Earning 

Customers can now enjoy a clearer and more transparent rewards system with our latest update to the "Points System," which allows you to reward points to customers as a way to show loyalty.

Point-earning options include making a purchase, signing up, and ordering during their birthday month. We’ve added more flexibility:

  • Master Enable/Disable Point Earning System: If you wish to disable the points system entirely, you can do so. This means no points will be awarded for sign-ups, birthdays, or purchases.

  • Enable or Disable Specific Point-Earning Systems: If you don’t want to offer points for purchases but still want to reward customers for birthdays, you can adjust the settings accordingly.

  • Exclude Products from Point Earning: If you have specific products (e.g., free gifts) from which you don't want customers to earn points, you can set exclusions.

This improvement reduces confusion and enhances the shopping experience, as customers no longer have to guess whether their purchases are eligible for points. 

6. [Product]: Restock Options for Rejected Inventory Transfers 

Previously, when items were rejected during a transfer, the system automatically restocked all rejected items to the origin location's inventory without allowing businesses to decide. 

However, not all rejected items are suitable for restocking—some may be damaged or defective, while others might require further inspection.

With this enhancement, customers can now have a more accurate and reliable shopping experience, as businesses now have the option to decide whether to restock rejected items back into the origin location's inventory.  

This ensures that only quality, sellable products are available for purchase, preventing customers from ordering damaged or defective items.

7. [Messages]: Enhanced Multiple Inbox Features

We’re excited to introduce new Inbox enhancements that improve the customer experience by providing faster, more personalized support. 

These updates also help businesses manage conversations more efficiently, ensuring a quicker responses and smoother communication.  

  • View Recent Chats in Order Details: Customers enjoy faster support, as businesses can access past conversations directly from the Order Details page, reducing wait times and improving response efficiency.

  • Initiate Live Chat from Order Details: If there are any updates to inform the customer, the "Initiate Live Chat from Order Details" feature allows businesses to reach out directly, ensuring better communication and faster support.

  • Search Conversations by Name in Inbox: We’ve added a search feature to help businesses quickly locate conversations by name, ensuring faster responses, reduced waiting times, and better customer service.

8. [Promotions]: New Discount Filter Options

Previously, customers could only get discounts by purchasing specific products or collections.

Now, with the "Order Total Quantity" option, every item in an order contributes to unlocking quantity-based discounts, making it easier for customers to qualify without restrictions on product or category. 

9. [Marketplace]: YouTube Shopping

Great news: customers can now shop while watching your content with YouTube Shopping integration!

Previously, if you were using YouTube to sell products without integration, customers would need to pause the video and manually search for your online store to make a purchase. This could interrupt and complicate their shopping experience.

Now, with YouTube Shopping, everything happens in one place. Customers can explore and buy products directly while enjoying your content. For example:

  • With Product Display Section Under Videos: Customers can view related products, enhancing video shopping experience. 

  • With "Store Tab" Visible On Your Channel Page: Customers can easily browse through your catalogue, while enjoying the content you have put your effort on.

  • With Live Stream Integration: When you introduce a product during your live session, your "tagged products" will pop up for your audience to check out—making it super easy for them to shop while staying engaged.

10. [APP - Appreciation Card]: New Template

Strengthen your customer relationships with beautifully designed appreciation cards that truly show you care. 

This card comes with a dynamic QR code that redirects each customer to their account page, creating a new touchpoint for them to interact with your brand. 

This new template is designed to be more minimalist with more settings to personalise it to your branding.

For example, from the background color to the greeting heading and font size—let your customers connect with your brand in every detail.

11. [APP - Lalamove]: Handling Fee Settings

Previously, Lalamove delivery fees quoted to customers at checkout were based on a pre-defined rate. However, during peak seasons or extreme weather, the actual charge could differ. 

This sometimes-required businesses to ask customers for additional payment to cover the difference, which could lead to perceptions of a lack of transparency or professionalism.

Now, with the new Lalamove handling fee setting, businesses can adjust delivery fees proactively to reflect Lalamove’s price increases.

This ensures transparent pricing for customers while allowing businesses to maintain timely, reliable deliveries, even during high-demand periods. 

EasyStore Unified Commerce Solution

EasyStore is a unified commerce solution that unifies retail and ecommerce business.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

Embrace UCX and redefine your business success today

Discover how UCX can elevate your customer engagement with a truly unified journey for your customers, streamline operations, and drive growth across all channels.

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