November 2024 Product Updates: Elevate Your Shopping and Selling Experience

By Cavan Koh · 7th December, 2024

November 2024 Product Updates: Elevate Your Shopping and Selling Experience | EasyStore

This blog was updated on 28 May 2025, for more information connect with our team: https://www.easystore.co/contact 

November 2024 Product Updates: Elevate Your Shopping and Selling Experience

EasyStore is excited to roll out a fresh lineup of product updates designed to transform the way you manage your business and engage with customers.

These new features are built to simplify your operations, enhance the customer experience, and help your brand stand out in today’s competitive market.

Let’s explore the updates and how they can take your business to the next level.

EasyStore November 2024 Product Updates

[POS]: Clearer Sales Summary for Custom Payment Methods

Previously, all in-store custom payments were grouped under a generic “Custom Payment” category in the sales summary. 

EasyStore [POS]: Clearer Sales Summary for Custom Payment Methods

With this update, you now get a more detailed breakdown based on the specific payment method used—such as cheque or third-party systems—improving transparency and simplifying payment tracking.

EasyStore [POS]: Clearer Sales Summary for Custom Payment Methods How to Activate

To activate, go to POS > Settings > Custom Payment Method and enable your desired options.

[Online Store]: Dedicated Voucher Page for Customers

Shoppers can now access a centralized Voucher Page directly from your store navigation.

EasyStore [Online Store]: Dedicated Voucher Page for Customers

EasyStore [Online Store]: Dedicated Voucher Page for Customers

This page displays all active deals and vouchers, making it easier for customers to discover and redeem discounts—enhancing both satisfaction and conversion rates.

[Order]: Bulk Update Status for Manual Fulfilment

Businesses using manual fulfilment methods can now update the status of multiple orders in one go.

EasyStore [Order]: Bulk Update Status for Manual Fulfilment

This streamlines your workflow and helps ensure customers receive timely updates, boosting their anticipation and trust. 

[Order]: Enhanced Sales Attribution

You can now assign or update staff and location attribution for past orders.EasyStore [Order]: Enhanced Sales Attribution

Previously, unassigned orders remained blank and could not be updated. 

This enhancement improves internal record-keeping and helps deliver a more personalized customer experience.

[Customers - Membership]: Flexible Points Earning System

We’ve added more control to the points system to offer a clearer, more rewarding customer experience:

  • Master Enable/Disable: Choose to activate or deactivate the entire points system.

  • Granular Control: Enable or disable point earning for specific actions like purchases, sign-ups, or birthday orders.

  • Product Exclusion: Exclude certain items—such as free gifts—from earning points.

EasyStore [Customers - Membership]: Flexible Points Earning System

This flexibility ensures a fair, transparent loyalty program that aligns with your brand’s goals. 

[Product]: Restock Options for Rejected Inventory Transfers

When items are rejected during a transfer, you now have the option to decide whether they should be restocked to the origin location.

EasyStore [Product]: Restock Options for Rejected Inventory Transfers

This prevents damaged or unsellable items from returning to your inventory, ensuring a more reliable and professional shopping experience for your customers.

[Messages]: Enhanced Multiple Inbox Features

New enhancements to the inbox help businesses respond more efficiently while delivering personalized customer service:

  • View Recent Chats in Order Details: Access previous conversations directly from the order page.

EasyStore [Messages]: Enhanced Multiple Inbox Features View Recent Chats in Order Details

  • Initiate Live Chat from Order Details: Easily reach out to customers for updates or support.

EasyStore [Messages]: Enhanced Multiple Inbox Features Initiate Live Chat from Order Details

  • Search Conversations by Name: Quickly locate chats using customer names for faster resolutions.

EasyStore [Messages]: Enhanced Multiple Inbox Features Search Conversations by Name

[Promotions]: New Discount Filter Options

A new filter—Order Total Quantity—lets customers unlock quantity-based discounts based on the total number of items in their order, without being restricted to specific products or categories.

EasyStore [Promotions]: New Discount Filter Options

This makes it easier for shoppers to qualify for promotions and increases average order value.

[Marketplace]: YouTube Shopping Integration

Customers can now shop directly from your YouTube videos without leaving the platform. 

This seamless integration includes:

  • Product Display Under Videos: Show related products below each video.

EasyStore [Marketplace]: YouTube Shopping Integration Product Display Under Videos

  • Store Tab on Channel Page: Let customers browse your catalog directly from your YouTube channel.

EasyStore [Marketplace]: YouTube Shopping Integration Store Tab on Channel Page

  • Live Stream Tagging: Tag products in real time during live sessions to drive instant conversions.

EasyStore [Marketplace]: YouTube Shopping Integration Live Stream Tagging

[App - Appreciation Card]: New Customizable Template

A new minimalist appreciation card template helps reinforce your brand while strengthening customer relationships.

EasyStore [App - Appreciation Card]: New Customizable Template

Each card includes a dynamic QR code linking customers to their account page and can be customized—background color, greeting, and font size—to match your brand identity.EasyStore [App - Appreciation Card]: New Customizable Template

[App - Lalamove]: Handling Fee Settings

Previously, unexpected changes in Lalamove delivery rates sometimes required follow-up charges.

EasyStore [App - Lalamove]: Handling Fee Settings

Now, you can proactively add handling fees to cover peak season or weather-related surcharges, ensuring transparent, reliable pricing for your customers. 

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

Embrace UCX and redefine your business success today

Discover how UCX can elevate your customer engagement with a truly unified journey for your customers, streamline operations, and drive growth across all channels.

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