5 Bold Branding Moves That Keep This Malaysian Fashion Brand Ahead
By Kelie Wong · 30th December, 2024

This blog was updated on 28 May 2025, for more information connect with our team: https://www.easystore.co/contact
A Trip Down "mémoires" Lane
Memories Fashion began in 2016 when Angie, a university student from Penang with a passion for fashion, started reselling trendy outfits as a side hustle.
Initially known as Mémoires, inspired by the French word for “memories,” the brand focused on sourcing and selling stylish pieces from China and Thailand.
But as Angie grew closer to her customers, she realized it wasn’t just about the clothes—it was about how they made people feel.
This shift in perspective transformed Memories Fashion from a product-centric business into a customer-driven brand.
Angie began designing her own collections—creations that weren’t just trendy but meaningful to her audience.
Today, Memories Fashion is beloved by Malaysian women aged 18 to 35, with a presence on five online platforms and three physical stores in Penang.
About Memories Fashion
Industry | Fashion |
EasyStore UCX Solution | Retail Growth |
Online Customer Touchpoints | Online Store, Facebook, Instagram, Google, RedNote |
Offline Customer Touchpoints | 3 retail outlets, pop-up events |
5 Reasons Why Customers Love Memories Fashion
1. A Brand That Inspires Confidence
Memories Fashion doesn’t just sell clothing—it inspires women to see themselves in a better light.
The slogan “You Deserve Better” encourages Malaysian women to make bold, confident choices—and this message is reflected in every aspect of the brand.
Here’s how they bring it to life:
Aspirational Content: Their social media features visuals and videos that help customers imagine their lives elevated by the clothes they wear.
Styling Support: Staff are always ready with size advice, style tips, and fashion trends, helping customers feel confident and informed.
Brand Consistency: Whether it's packaging, membership cards, or in-store design, every brand touchpoint reinforces the idea that customers can always choose a better version of themselves.
2. A Brand That Prioritizes the Customer Experience
Whether customers shop online or in-store, the brand’s goal is the same: to deliver a seamless, thoughtful experience at every step.
Online Store Experience: The digital storefront is designed to reflect the same welcoming feel of a retail space—from browsing to checkout. It’s easy to navigate, informative, and polished for a consistent brand experience.
In-Store Experience: Stores are focused on helping customers try and select the right pieces with ease, addressing limitations often faced in online shopping.
Omnichannel Support: Memories Fashion uses EasyStore’s live selling tools to assist customers shopping through live streams—helping them reserve items and check out instantly.
3. A Brand That Listens and Improves
Memories Fashion takes customer feedback seriously, continuously improving its services and products based on what customers really want.
Retail Store Demand: After years of operating online, frequent requests for physical outlets led the brand to open its first store in Penang, followed by pop-up events like "BowBowLand" in Kuala Lumpur.
"Unbelievable" Comfort Series: Responding to feedback about discomfort with traditional bras, the team enhanced their padded basics to provide better comfort and breathability—especially for Malaysia’s hot, humid weather.
4. A Brand That Rewards Loyalty
Memories Fashion pampers its loyal customers by letting them shop their way—how, when, and where they want.
Memories Loyalty Club: Members enjoy special discounts, personalized rewards, and early access to promotions.
Memories Day: Held every 15th of the month, this campaign gives loyal customers access to additional exclusive deals as a token of appreciation.
Flexible Checkout Options: From multiple payment methods (installments, digital wallets) to delivery choices like express shipping or in-store pickup, the brand ensures every experience is convenient and enjoyable.
5. A Brand That Sweats the Small Stuff
It’s the little things that create memorable experiences—and Memories Fashion pays close attention to every detail.
Signature Scent Packaging: Every parcel is infused with a custom scent, elevating the unboxing moment and reinforcing the brand’s premium feel.
Thoughtful Product Descriptions: Each listing includes detailed size charts, model measurements, and styling advice to help customers choose with confidence.
Personalized Customer Support: Whether online or in-store, the staff is always ready to guide customers with stock availability, sizing recommendations, and styling tips to ensure the right purchase every time.
Making Shopping Personal and Meaningful
Memories Fashion has become more than just a clothing brand—it’s a lifestyle brand built on customer connection.
By combining trend-forward design with thoughtful branding and customer-first experiences, it has cultivated a loyal community of Malaysian women.
And with every purchase, post, and in-store visit, the brand continues to redefine what it means to create lasting memories through fashion.
Make Customers Love Buying From You
EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.
Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.
Embrace UCX and redefine your business success today
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