Automating this process through POS-mall integration removes the need for manual input, improves accuracy, and reduces the risk of reporting disputes.

EasyStore’s POS integrates with malls like The Exchange TRX, KL East Mall, Gurney Plaza, Queensbay Mall, and 1 Utama, enabling tenants to submit GTO data effortlessly and accurately. 

This integration saves time and ensures compliance with mall regulations, freeing businesses to focus on sales and customer service.

2. Built-In E-Invoicing Automation

Electronic invoices (e-invoices) are digital records of transactions that offer a faster, more efficient alternative to traditional paper invoicing.

With e-invoicing automation, businesses benefit from:

• Seamless Integration: Automatically connects with your POS system.

• One-Time Customer Entry: Customer details are securely stored after one input.

• Quick Verification: Customers can scan a QR code to verify and retrieve their e-invoice.

At EasyStore, our POS supports e-invoicing through a user-friendly interface, making it easy for customers to request and receive their invoices—improving customer service while staying compliant with tax standards.

3. Built-In Staff Management Tools

Effective staff management is essential, especially in malls where tenants are expected to operate from 10 AM to 10 PM. 

A reliable POS system can help ensure compliance while also offering insights into team performance.

4. Accurate Inventory Tracking

Keeping shelves well-stocked is vital to satisfying customers and driving sales. A reliable POS system supports accurate, real-time inventory tracking to prevent stockouts and overstocking.

5. Consistent Omnichannel Experience

Modern shoppers expect a unified experience across all retail touchpoints. 

By offering consistent services in-store and online, mall tenants can boost loyalty and ensure brand consistency.

Examples include:

• Cross-Outlet Loyalty Programs: Customers earn rewards and receive personalized offers regardless of where they shop.

• Save to Wishlist, See It In-Store: Allows customers to shortlist items online and check them out at a physical outlet later.

• Buy Online, Pick Up In-Store (BOPIS): Combines the convenience of online shopping with the immediacy of in-store pickup, saving time and reducing shipping costs.

With EasyStore’s POS, merchants can create a connected shopping journey that meets evolving customer expectations—whether online or in person.

Conclusion

To thrive in Malaysia’s competitive mall environment, tenants must look beyond visual merchandising and product quality. 

A feature-rich POS system—equipped with GTO reporting, e-invoicing, staff management, inventory tracking, and omnichannel capabilities—can dramatically streamline operations and improve customer satisfaction.

By leveraging modern POS technology, mall tenants can stay compliant, enhance service, and build lasting customer relationships, setting themselves apart in an ever-evolving retail landscape.

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.