Welcome to EasyStore

We're happy you're here. Buckle up as we show you how EasyStore seamlessly fits into your daily business operations to upgrade your customer interactions.

Pro tip: Download EasyStore App from Apple App Store, Google Play Store, Huawei App Gallery for easy access.

If you haven't created an account, create one now.  

Getting Started

• [Step 1]: Upload products
• [Step 2]: Set up Online Store
• [Step 3]: Activate Point-of-Sale (POS) 
• [Step 4]: Activate Loyalty Program
• [Step 5]: Activate Shopping App  
• [Step 6]: Connect with Marketplace and Social Media 
• [Step 7]: Connect payments and logistics account

Step 1: Upload products

⏲ Estimated duration: 15 mins

You can upload products or use our CSV template to import them in bulk. 

Once done, your products are shoppable across online store, point-of-sale, shopping app and any other channels you have activated in EasyStore. Check the list of channels here. 

Helpful Links:

📹 Video: How to upload product to EasyStore?

📌 How to import products to EasyStore in bulk?

📌 My products have variants (eg. different size), how should I set it up? 

📌 How to create product collections?

Step 2: Set up Online Store

⏲ Estimated duration: 15 mins

An easy way to get your brand visible when customers search online. You don’t need any coding or design skills to launch an online store with EasyStore.

Install a theme, upload your brand logo, and add your brand fonts, colours, and content, your online store will be ready for customers to shop.

Choose a domain — this is the link customers will use to visit your store.

• Already have one? Click here to find out how to use it with EasyStore.
• Need a new domain? Redeem a free .com domain from us!

Helpful Links:

📹 Video Tutorial: How to customise home page of online store? 

📌 How to create email account with my domain name (eg. staff@yourbrand.com)?

Step 3: Activate Point-of-sale (POS) 

⏲ Estimated duration: 5 mins

Use it to:

• Register walk-in shoppers and build your customer database for future retargeting.
• Instantly recognise members and offer them their perks.
• Process in-store payments using everyday devices like a tablet or phone.
• Let customers pay the way they prefer - e-wallet, cash, credit card. 

Helpful Links:

📹 Video: How to set up and use EasyStore POS?

📌 I have multiple retail outlets, how do I set up different POS locations? 

Step 4: Activate Loyalty Program 

⏲ Estimated duration: 10 mins

EasyStore’s Loyalty Program lets your customers: 

• be recognised at checkout through a digital member card,
• be reminded of exclusive rewards they unlock (eg. discounts, early access, birthday gifts, etc.),
• enjoy member benefits whether they shop in-store, online or through Shopping App.

You can create:

• points earning system (eg. RM 1 = 1 point earned),
• 3 levels of member tier (eg. Gold, Silver, Bronze),
• set exclusive promotions for specific tier and more!

It’s all connected. One account, one experience — everywhere they shop.

Helpful Links:

📹 Video: How to set up loyalty program?

📌 EasyStore Loyalty Program: 7 Must-Knows Before Setting Up

📌 6 tips for creating a point-reward system for customers

📌 5 examples of successful loyalty programs in 2025

Step 5: Activate Shopping App

⏲ Estimated duration: 15 mins

Shopping App is ready-to-use mobile app that connects your brand with customers across online and offline touchpoints.

Here's why your customers want the Shopping App: 

• Shopping on-the-go: They can browse and shop wherever they are, with quick access to all your products. Plus, they can easily switch between devices, with a cross-device cart and order history—making shopping more convenient than ever.

• Use it as their e-member card: Redeem member benefits both online and offline, without the hassle of carrying physical cards. This gives them flexibility across platforms.

• Sign in without passwords: With phone number login and one-time password (OTP) authentication, they can sign in quickly and securely, avoiding the frustration of forgotten passwords.

• Enjoy connected online-offline shopping experience: Customers can effortlessly place pickup orders, scan product barcodes in store to save product in wishlist, and access member rewards —all in just a few taps.

Helpful Links:

📹 Video: How to set up and use EasyStore Shopping App?

📌 What do customers see inside Shopping App?

Step 6: Connect with Marketplace and Social Media

⏲ Estimated duration: 10 mins

Sell where your customers love to shop. Easily sync your products to social channels, marketplaces and chat channels that your customers are already active on. 

Manage everything in one dashboard so that your customers enjoy a consistent brand experience no matter where they choose to interact. 

Activate them here. 

Helpful Links:

📹 Video: How to integrate Shopee, Lazada, TikTok account to EasyStore?

📌 How to Sync Products from EasyStore to Shopee & Lazada?

Step 7: Connect payments and logistics account

⏲ Estimated duration: 15 mins

Let your customers pay the way they prefer.

• Integrated payments (like FPX, GrabPay, Atome): First, register for a payment gateway account. Once approved, connect it to your EasyStore account for automatic payment processing.

• Manual payments (DuitNow QR, Touch 'n Go, bank transfer): You can enable these without a gateway account. Just remember to manually check your bank or eWallet account before fulfilling the order.

Set Up Your Delivery Options

• Integrated fulfilment (like Ninja Van, J&T, Lalamove, and more): You can choose to integrate with logistics partners, allowing you to fulfill orders from multiple sales channels in one place, without the hassle. Again, you will need to have an account with them. 

• Manual fulfilment: You can also choose to fulfil it manually such as self-arranged delivery. 

Why Start with the Essential Plan?

Because it gives you all the tools you need — in one place:

Most importantly? One experience for your customer.

What’s Next?

Your EasyStore dashboard is your central hub — whether you're fulfilling online orders, reviewing outlet sales, or connecting with customers.

If you need help, our team is here to guide you:

• Free onboarding webinar 

• WhatsApp and live chat support

• Support center for step-by-step guides

EasyStore Unified Commerce Solution

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.

Master Customer Experience in 2025 with our 3 Step Checklist

Customer expectations are on the rise in 2025. Use this checklist to learn 3 essential steps for improving customer interactions and staying ahead.

Download Now