Coins, iPhone & Payment Gateway
By Fadila Aziz · 17th November, 2014

This blog was updated on 10 March 2025, for more information connect with our team: https://www.easystore.co/contact
We heard about two stories with similar plot last week. Store merchant offers cheap price for latest mobile phone in town but turn out its without warranty, if customer want buy the phone must add $1500++ for the warranty itself. Customers only aware about this when they wish to collect their phone at the counter.
One story ends up with $1010 being paid in 10 Sen and 5 Sen coin as compensation, meanwhile another story end up with begging to the knee for refund.
These two stories had one thing in common, customer being forced to pay more to get the warranty for the item, one refuse and another one agree but she took the case to consumer court and win the case.
The world can be brutal sometimes, buying the item as physically walk in , can be crucial decision now days. As customer, they will always look for value money on any purchases.
This show buying offline or online will have its own risk. As for online shopping having payment gateway is compulsory, it will help to build customer trust and will also protect consumer at the end of the day. Protection in the sense of helping with any issue raise either during or after the transaction made.
All payment gateway providers had a risk management team to monitor all the transaction and if there is any dispute activity, a payment gateway provider has right to freeze the merchant account. Risk management team will be the one who responsible to conduct full investigation on dispute cases.
Payment gateway also will required the merchant to submit a copy of Business Registration with Company Commission Malaysia (Suruhanjaya Syarikat Malaysia) together with merchant application, which is it can help to confirm that they are the certified company. This is first step from payment gateway to prevent fraud activity.
Make Customers Love Buying From You
EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.
Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.
Latest articles
-
March 2025 Product Updates
By Cavan Koh · 9th Mar, 2025
-
How These Retailers Use UCX to Prepare for Ramadan—and Keep Customers Coming Back
By Frost Chen, Poh Sook Yan · 2nd Mar, 2025
-
1,000 SMEs to Benefit: EasyStore and Partners Sign MoU to Empower Unified Customer Experience (UCX) for Retail and Ecommerce
By EasyStore Press · 26th Feb, 2025
-
Let Business Help Business Supports Over 1000 Local SMEs Across Malaysia
By Amirul Asraf · 15th Feb, 2025
-
EasyStore Launches Brand App: A Game-Changer For Customer Experience
By Kelie Wong · 13th Feb, 2025
-
February 2025 Product Updates
By Cavan Koh · 9th Feb, 2025