This blog was updated on 06 May 2025, for more information connect with our team: https://www.easystore.co/contact 

EasyStore November 2021 Updates: Order Returns, Wholesale Portal, and New Payment Options

Stay up to date with EasyStore’s latest features and improvements designed to streamline your operations and enhance the customer experience.

This month, we’re reintroducing a highly requested sales channel, improving the order return and product sync processes, and expanding your payment gateway options.

Here’s what’s new in EasyStore for November 2021:

New Features

1. Create a Hassle-Free Order Return for Your Customers

EasyStore’s order return feature is designed to improve customer satisfaction by making returns and exchanges simple and efficient.

Depending on your store policies and configurations, you can manage returns for various scenarios — such as size issues, faulty products, or damaged items. Fast, effective returns show your dedication to customer service and can help drive repeat purchases.

From your EasyStore admin panel, you can now:

• Create and manage return requests

• Provide shipping instructions and return labels

• Track returned items

• Restock inspected products

• Issue refunds directly to customers

Returning orders is now as easy as four steps:

1. Go to the relevant order and click "More Actions"

2. Select "Return Order"

3. Choose a return reason

4. The return process begins

How does it work? Read more

2. Wholesale Portal is Now Available

The long-awaited Wholesale Portal is back!

This feature lets you sell products in bulk to other businesses at discounted rates. With a password-protected portal accessible only by invited customers, you can customize pricing for different customer groups.

Key benefits:

• View both wholesale and online store performance in one dashboard

• Automatically generate invoices and quotations

• Single-page layout for smooth browsing of all products

Click here to learn how the Wholesale Portal can help grow your business

3. Boost Sales with Pace Now: Flexible Installment Payments

Now available in Malaysia, Singapore, and Hong Kong, Pace Now allows your customers to split their payments into three interest-free installments.

This not only increases conversions and basket sizes but also makes your products more accessible — without the need to discount your pricing.

Visit here to learn more about how to unlock more purchases with Pace Now.

4. Mobiedge: A Contactless Payment Solution

Mobiedge is now supported on EasyStore!

Mobiedge provides a simple, fast way to accept online payments through a payment link — a secure method you can share directly with customers to collect payments instantly.

Currently available in Malaysia, Mobiedge supports credit card transactions.

Continue reading to explore how Mobiedge can simplify your payment process

Feature Enhancements

1. Product Sync Status: All-in-One View Across Channels

Easily monitor your product synchronization status across all enabled sales channels, directly within each product listing. This provides a centralized view and enables quick re-syncs where needed.

Note: Shopee and Lazada will show different sync status indicators for better tracking.

2. Enhanced Refund Process for Fiuu (previously known as Razer Merchant Services)

Fiuu now supports refunds for online banking (FPX) transactions. This includes sub-payment methods such as:

• Maybank2u

• CIMB Clicks

• Hong Leong Connect

• Maybank QR Push

Read more about how to process refunds

We hope these updates help you run your business more efficiently. As always, our goal is to enhance EasyStore to be the best ecommerce solution for you.

Thank you for being with us — and happy selling for the final month of 2021!

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.