February 2026 Product Updates

By George · 4th February, 2026

文章目錄

Small Improvements, Happier Customers

As your stores welcome more customers this CNY and Raya, we’ve introduced new enhancements to help you manage stock, orders, and customer interactions more smoothly across outlets and channels.

These updates focus on making the shopping experience more reliable for customers, from finding available stock to receiving clear updates, redeeming rewards, and completing checkout with confidence.

Here’s what’s new.

1. Making Multi-Location Inventory Work as One

Customers experience your store as a single brand, not multiple outlets.

When inventory is spread across different locations, fulfilment can become complicated. Items may exist, but orders still fail or get delayed because stock sits in different places.

Multi Shipping Origin helps inventory across locations work as one system.

Key capabilities include:

Optimized Order Fulfillment: Orders are automatically assigned to the best-suited location. When possible, items are shipped together from a single location.
Split & Merge Fulfillments: Items in an order can be manually split into separate shipments or merged back together before shipping.
Change Location: Shipping origin can be manually adjusted before dispatch to ensure the most appropriate location is used.

When inventory across locations works as one, customers experience smoother, more reliable fulfillment — fewer delays, fewer surprises, and more confidence in every order.

2. Notifications That Work for Your Store and Customers

Customers rely on timely updates about their orders, but too many notifications can be confusing, and missing updates can leave them uncertain.

With Notification Email Control, you can choose which email notifications to send and which to turn off. This helps your store focus on messages that truly matter.

Clear, relevant notifications build trust and confidence, making each interaction smoother and more reliable.

3. Making Stock Accessible, Not Stuck

Previously, unpaid or abandoned orders were only automatically cancelled after 12 hours.

During that time, items stayed “on hold,” preventing other customers from purchasing them — even though the order was never completed.

With Automated Order Cancellation, you can now:

Automatically cancel unpaid orders after 15 or 30 minutes
Or turn the feature off entirely

This flexibility lets you manage on-hold stock in a way that fits your store’s operations.

By clearing inactive orders faster, stock becomes available sooner. More customers can find and buy what they want — resulting in smoother shopping and fewer missed opportunities.

4. Points and Credits Restored Automatically

Customers expect loyalty points and credits to be reliable.

When an order is cancelled manually, it can be frustrating if rewards don’t return immediately.

With this update, points or credits are automatically reissued for orders that were already placed with points or credits and remain unpaid.

No manual intervention is needed to restore them.

Customers can reuse their rewards right away, keeping loyalty programs smooth and encouraging repeat purchases — without adding extra work for your team.

5. Keep Customers Reading Your Replies

Sometimes, customers miss replies from your team.

When that happens, questions remain unanswered, and the experience slows down unnecessarily.

The new Unread Message Reminder automatically sends an email to customers every 6 hours if they haven’t read a reply from customer service.

You can:

Enable or disable the reminders
Customize the email template to match your store’s tone

This helps ensure responses are seen promptly, reducing follow-ups and keeping conversations moving smoothly.

6. Clearer Insights for Accurate Sales

Tracking sales can be tricky when discounts, refunds, shipping, and taxes affect totals.

The Sales Performance Excel report now includes six new columns:

Discount
Return / Refund
Shipping
Transaction Charge
Tax
Rounding

This makes it easier to reconcile sales figures and ensure every order reflects what customers expect.

7. Purchase Orders Made Exportable

Keeping track of purchase orders can be time-consuming, especially when details are needed for accounting, stock planning, or reporting.

You can now export a full list of purchase orders with all details in one click.

This makes it easier to reconcile orders, track inventory, and stay organized — helping ensure customers get their products without delays.

8. Flexible Payments with AhaPay

Customers want simple and affordable ways to pay for purchases.

AhaPay is a Buy Now, Pay Later service that lets them spread the cost over time — up to 12 installments — with no hidden fees. It’s a convenient way to shop at their favorite stores while keeping payments manageable.

This makes checkout smoother and more flexible, helping customers complete their purchases with confidence.

Make Customers Love Buying from You

EasyStore empower brands to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that customers love.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.