This blog was updated on 14 April 2025, for more information connect with our team: https://www.easystore.co/contact 

How to Avoid Extra Charges from Misdeclared Parcel Weight

EasyParcel makes it easy for you to enjoy convenient, affordable delivery from the comfort of your home — with amazing shipping rates! 

But sometimes, couriers receive parcels that don’t match the weight or size declared during booking.

The shipping quotes you get from EasyParcel are based entirely on the details you enter at the time of booking. 

If the courier discovers your parcel is heavier or larger than declared, they may apply a surcharge at EasyParcel’s normal rate for the extra weight or size.

What Happens If a Courier Finds a Misdeclared Parcel?

Delayed ShipmentIf a parcel’s actual size or weight doesn’t match the declared information, the courier may hold it at their hub until the outstanding surcharge is paid. 

This will delay your shipment and affect your delivery schedule.

Excess Surcharge by CourierCouriers will apply an additional charge to the sender to cover the extra costs involved in handling and checking the misdeclared parcel. 

In this case, you’ll no longer be charged the original discounted member rate.

How to Prevent Surcharges Due to Misdeclared Weight

Avoiding extra fees is easy if you follow these simple steps before booking your parcel:

Step 1: Weigh Your Parcel

Use a weighing scale to check the actual weight. Don’t have one? 

You can get a free scale from EasyParcel when you top up starting from an EP2000 package. T&Cs apply.

Step 2: Calculate Volumetric Weight

Use your parcel’s dimensions (length, width, and height) to calculate its volumetric weight. 

Simply key in your measurements using EasyParcel’s volumetric weight calculator, and the result will be shown in KG.

Step 3: Book Using the Higher Weight

When booking, always enter whichever is higher — actual weight or volumetric weight. 

This ensures your parcel is charged correctly, helping couriers deliver it smoothly and on time.

Getting your parcel’s weight right ensures a hassle-free experience for both you and the couriers. Stay accurate and avoid unnecessary trouble!

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Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.