This blog was updated on 11 March 2025, for more information connect with our team: https://www.easystore.co/contact 

How to Avoid Being Seen as an Online Scammer?

Transparency is crucial in online selling. If you don’t practice it, buyers might label you as a scammer. Here are some tips to build trust and credibility.

1. Provide Complete Business Details

To avoid being seen as an online scammer, make your business details clear and complete. If you're a registered company, show your name and registration number.

This helps build trust and assures customers that you're a legitimate seller. A registered business is easier to verify, giving buyers more confidence in your store.

2. Ensure Bank Account Details Match Your Business

Ensure your bank account matches your business name to build trust. If you accept cash deposits or bank transfers, display your bank details on your website or sales platform. 

Individual sellers should use a personal account in their own name, while registered businesses must use a business account that matches their company name. 

Avoid using accounts under family members' names, as this can raise doubts and discourage customers from purchasing.

3. Share Tracking Numbers Only After Shipping

Many sellers mistakenly give out tracking numbers before shipping the item. First-time buyers will check immediately, and if the item isn’t trackable yet, they might get suspicious, frustrated, and keep following up.

To avoid this, only share tracking details once the item is shipped and trackable online. This simple step builds trust and ensures a smoother buying experience for your customers.

4. Use a Secure Payment Gateway

Some customers still prefer manual bank transfers, but a payment gateway is a safer and more convenient option for both buyers and sellers. It secures transactions, reduces fraud risks, and simplifies payments.

As digital payments become more popular, using a payment gateway boosts trust and credibility.

By staying transparent, you can build a trustworthy online business, increase customer confidence, and avoid being mistaken for a scammer.

Make Customers Love Buying From You

EasyStore empowers your brand to prioritize customers and enhance their experience, creating a unified customer experience (UCX) that makes customers love buying from you.

Over 50,000 brands have grown their businesses by embracing unified customer experiences (UCX) strategy through EasyStore across multiple sales channels - online store, retail outlets, marketplaces, and social media, ensuring consistency in product and service offerings for a seamless shopping journey.